+48 780 105 616 contact@e-toolkit.app
E-toolkit

Terms of Service

Effective from: 21 August 2026

1. General Provisions

  1. These Terms of Service set out the rules for using the e-toolkit.app website, entering into agreements and the provision by the Service Provider of design, programming, implementation, maintenance, licensing and subscription services, digital content and digital services, including access to SaaS applications, plugins and extensions.
  2. The administrator of the Website and the Service Provider is:

Centrum Programowania Dawid Skibiński
Knieja 5/1
88-190 Barcin
Tax ID (NIP): 5621717984
REGON: 523576637
e-mail: contact@e-toolkit.app
hereinafter referred to as the “Service Provider”.

  1. These Terms of Service are made available free of charge on the Website in a manner enabling them to be obtained, reproduced and stored.
  2. The Client is required to read these Terms of Service before entering into an agreement.
  3. Entering into an agreement, placing an order, activating a Subscription or starting to use a service requires acceptance of these Terms of Service where the relevant process so requires.
  4. The Website is primarily intended for business customers; however, Consumers and Entrepreneurs with consumer rights may also use its services. In their case, these Terms of Service shall apply subject to mandatory provisions of applicable law.

2. Definitions

For the purposes of these Terms of Service, the following definitions apply:

  1. Client – a natural person, legal person or organisational unit entering into an agreement with the Service Provider, ordering a service, Plugin, licence, Subscription or access to a Digital Service.
  2. Consumer – a natural person entering into a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
  3. Entrepreneur with consumer rights – a natural person entering into an agreement directly related to their business activity where the agreement is not of a professional nature for that person and applicable law grants them consumer protection.
  4. Project – an individually agreed scope of work performed by the Service Provider.
  5. Plugin – software, add-on, extension or module intended in particular for WordPress, WooCommerce or other systems specified in the offer.
  6. Digital Content – data produced and supplied in digital form, including in particular a Plugin, files, updates, documentation or other digital materials.
  7. Digital Service – a service enabling the Client to create, process or store digital data, access such data or use functionalities made available online, including SaaS applications.
  8. SaaS – a digital service made available via the Internet, access to which may depend on an active Account or Subscription.
  9. Subscription – paid, periodically renewed access to specified services, functionalities, Plugins, updates, support or SaaS.
  10. Trial Period / Trial – a free or paid period preceding a standard paid Subscription period, where provided for in the offer.
  11. Account – an individual Client account on the Website or within a SaaS service.
  12. Client Environment – infrastructure, server, hosting, PHP configuration, database, CMS, theme, plugins, integrations, APIs, CDN and other elements outside the Service Provider’s direct control.
  13. Acceptance – acceptance of the completion of the whole Project or a Project stage, expressed in any agreed form, including by e-mail or by failure to submit material objections within the time limit specified in these Terms of Service.
  14. Business Day – a day from Monday to Friday, excluding public holidays in Poland.

3. Types and Scope of Services

  1. The Service Provider provides in particular:
    • creation and development of WordPress websites and WooCommerce stores,
    • design and development of web applications,
    • creation and development of Plugins,
    • system integrations, APIs and automation,
    • deployments, configurations and migrations,
    • technical support and maintenance,
    • monitoring and updates,
    • access to SaaS,
    • delivery of Digital Content,
    • Subscription services,
    • programming services within a specified time limit.
  2. The detailed scope of the service is determined by the offer, product description, selected plan, order, individual quotation, specification, correspondence or separate agreement.
  3. In the event of a conflict between these Terms of Service and individually agreed terms, the individual arrangements shall prevail unless applicable law provides otherwise.

4. Technical Requirements and Rules for Using Electronic Services

  1. To use the Website, Account or SaaS, the following are required at a minimum:
    • a device with Internet access,
    • an up-to-date web browser supporting JavaScript and cookies to the extent necessary for the service to function,
    • an active e-mail address,
    • for selected services, an environment meeting the technical requirements specified in the product documentation.
  2. Detailed requirements for Plugins, integrations or SaaS may be specified on the product page or in the documentation.
  3. The Client is required to use the Website in accordance with the law, these Terms of Service and good practices.
  4. It is prohibited to provide, publish or process via the Website any unlawful content, content infringing third-party rights, malicious software or content intended to disrupt the operation of the Website.
  5. It is prohibited to attempt unauthorised access to infrastructure, other users’ Accounts, code, databases or Website security mechanisms.
  6. The Service Provider may temporarily restrict access to the service where there is a reasonable suspicion of a security breach, violation of law or breach of these Terms of Service, to the extent necessary to protect the Website, Client or third parties.

5. Client Account

  1. Creating an Account may be required to use certain services.
  2. The Client is required to provide true, current and complete information.
  3. The Client is responsible for maintaining the confidentiality of login credentials and for activities performed using their Account, unless such activities result from circumstances for which the Service Provider is responsible under applicable law.
  4. The Client should immediately notify the Service Provider of any suspected unauthorised access to the Account.
  5. The Client may not make the Account available to unauthorised persons or circumvent user, installation, domain or other plan limits.
  6. The rules for deleting the Account and data are set out in these Terms of Service, the offer and the Privacy Policy, subject to legal obligations.

6. Conclusion of Agreements and Placing Orders

  1. Information about products and services on the Website constitutes an invitation to enter into an agreement unless expressly stated otherwise.
  2. Before placing an order, the Client is provided with information concerning in particular the subject matter of the service, price, billing period and, where applicable, automatic renewal of the Subscription.
  3. The agreement is concluded when the order is confirmed by the Website or the Service Provider, access is activated, Digital Content is made available, or at another time indicated during the ordering process.
  4. Where an order entails an obligation to pay, the ordering interface shall clearly indicate this.
  5. After conclusion of the agreement, the Client receives confirmation at the e-mail address provided or on another durable medium where required by law.

7. Nature of Design and Programming Services

  1. Unless expressly agreed otherwise by the parties, design, programming, implementation, maintenance, consulting and support services are services of due care.
  2. The Service Provider does not guarantee any specific economic, marketing or sales result, including in particular:
    • increase in sales,
    • increase in conversion rate,
    • increase in traffic,
    • a specific position in search engine results,
    • achievement of a specific financial result.
  3. Failure to achieve an expected business result does not in itself constitute improper performance of the service.

8. Project Delivery Terms

  1. Cooperation begins after the scope, price or settlement method and other material terms have been agreed.
  2. The Client is required to provide materials, data, access credentials and information necessary to perform the work in a timely manner.
  3. The Client is responsible for the accuracy, completeness and currency of the information provided.
  4. The Service Provider shall not be liable for delays and consequences resulting from the Client’s failure to cooperate where such circumstances remain outside the Service Provider’s control.
  5. Changes exceeding the agreed scope shall constitute additional work and may require a separate quotation or settlement according to an hourly rate.
  6. Deadlines may be extended accordingly in the event of delays caused by the Client or external providers where such delays affect Project delivery.

9. Plugins, Compatibility and Technical Environment

  1. The Service Provider exercises due care to ensure that Plugins and implementations operate in accordance with the scope and requirements specified in the offer or documentation.
  2. The operation of Plugins may be affected in particular by:
    • versions of WordPress, WooCommerce, PHP, MySQL and other components,
    • theme,
    • other Plugins and extensions,
    • custom code modifications,
    • hosting, cache, CDN, firewall and reverse proxy,
    • server limitations,
    • changes to APIs and third-party services.
  3. In B2B relationships, the Service Provider shall not be liable for failure resulting from a conflict with or defect in third-party components unless the parties have expressly agreed that compatibility with such solutions will be provided.
  4. The Service Provider shall not be liable for errors resulting from interference by the Client or third parties with the code, database, configuration or environment after completion of the service where such interference is the cause of the problem.
  5. Resolving conflicts with external solutions may constitute an additional paid service.
  6. Compatibility information applies to the environment versions specified in the offer or documentation. The Service Provider does not guarantee indefinite compatibility with future versions of third-party software, subject to obligations concerning Consumers and obligations expressly arising from a Subscription or separate agreement.

10. Updates to Plugins and Digital Content

  1. The scope and period of updates depend on the type of product, active licence, plan or offer.
  2. Updates may include security, compatibility, bug and functionality fixes.
  3. New features, modules or significant extensions may be offered for an additional fee or as part of selected plans.
  4. The Service Provider does not guarantee indefinite development of every product.
  5. With respect to Consumers and Entrepreneurs with consumer rights, obligations concerning conformity of Digital Content or a Digital Service with the agreement, including required updates, shall be performed in accordance with mandatory provisions of applicable law.

11. Client Obligations and Backups

  1. The Client undertakes to:
    • use the services for their intended purpose,
    • comply with technical requirements and security recommendations,
    • test the solution to the extent necessary for Acceptance,
    • protect access credentials,
    • report detected errors,
    • create backups before implementing changes unless the backup obligation has expressly been assigned to the Service Provider.
  2. The mere fact that the Service Provider has access to hosting, a server, administration panel, repository or database does not mean that the Service Provider assumes responsibility for creating, storing, testing or verifying backups.
  3. Where the Client refuses to follow reasonable technical recommendations concerning security, updates, backups or environment compatibility, the Service Provider shall not be liable in B2B relationships for consequences directly resulting from failure to follow such recommendations.

12. Project Acceptance

  1. After completing the Project or a Project stage, the Service Provider submits it for Acceptance.
  2. The Client may submit material objections within 7 Business Days, unless the parties agree otherwise.
  3. In B2B relationships, failure to submit material objections within this period shall constitute Acceptance.
  4. Material objections shall mean non-conformities with the agreed scope.
  5. New functionalities, changes of concept, additional expectations or aesthetic changes not resulting from the agreed specification may be classified as additional work.
  6. After Acceptance, further changes may be subject to an additional fee unless they constitute correction of a defect for which the Service Provider is responsible.

13. Prices and Payments

  1. Prices are specified on the Website, in the offer, quotation or order.
  2. Information on whether the price is gross or net is provided in the offer and the purchasing process.
  3. Online payments may be processed by external payment operators, in particular Stripe. Use of payment methods may also be subject to the terms and conditions of those operators.
  4. For Projects, payment may be made as a single payment, in stages, as an advance payment or based on time worked, in accordance with the agreed arrangements.
  5. In B2B relationships, the Service Provider may suspend further work, release of files, production deployment or licence activation until outstanding amounts are paid.
  6. In the event of delay, statutory interest may be charged.
  7. Rights or licences conditional upon payment become effective after the relevant amount has been paid, in accordance with the offer or agreement.

14. Subscriptions and Automatic Renewals

  1. A Subscription may be billed monthly, quarterly, annually or according to another billing period specified in the offer.
  2. Where the offer provides for automatic renewal, the Client is informed of this before placing the order, together with the price and frequency of charges.
  3. By activating a Subscription with automatic renewal, the Client authorises the payment operator to charge the indicated payment method periodically in accordance with the accepted terms.
  4. The Client may cancel automatic renewal of the Subscription at any time before the next billing period unless an individual B2B agreement provides otherwise.
  5. Cancelling automatic renewal does not generally result in immediate termination of access. The Client retains access until the end of the paid billing period unless the offer provides more favourable terms.
  6. A fee for a billing period that has already started and has been properly paid is generally not subject to a proportional refund solely due to cancellation of renewal, subject to mandatory provisions of law and individually granted rights.
  7. In the event of a failed payment, the Service Provider or payment operator may retry the charge. Access may be temporarily restricted after the deadline specified in the overdue payment notice has expired without payment.
  8. Upon termination of the Subscription, the Client loses the right to functionalities, updates, services, APIs or support available exclusively under an active plan. A Plugin may retain basic functionality after licence expiry only where this follows from the nature of the product or offer.

15. Trial Period

  1. Selected services may be offered with a Trial Period.
  2. Before activating the Trial, the Client is informed of its duration, scope of functionality, price after the Trial, frequency of future charges and cancellation rules.
  3. If the Trial automatically converts into a paid Subscription, the fee indicated before the Trial began will be charged after its completion unless the Client cancels renewal beforehand.
  4. A Client may be entitled to a limited number of Trials for the same service where this follows from the offer.
  5. The Service Provider may refuse another Trial where there is a reasonable suspicion of abuse of the free Trial mechanism.

16. Subscription Price Changes

  1. In B2B relationships, the Service Provider may change the Subscription price with future effect from the next billing period, provided that the Client is informed with appropriate notice. The Client may cancel future renewal before the new price takes effect.
  2. With respect to Consumers and Entrepreneurs with consumer rights, any change in price or other material terms concerning subsequent Subscription periods shall be made in accordance with mandatory provisions of applicable law. Where the law requires the Client’s consent to a new price, lack of such consent shall not be treated as acceptance.
  3. If a Consumer does not accept a required new price, the Subscription shall not renew under the amended terms unless applicable law or an agreement between the parties permits otherwise.

17. SaaS Availability, Technical Maintenance and SLA

  1. Unless a separate agreement, offer or selected plan provides for guaranteed SLA parameters, the Service Provider does not guarantee uninterrupted availability of the SaaS service 100% of the time.
  2. The Service Provider may carry out maintenance, updates, migrations, security-related activities and other necessary technical work which may result in temporary limitations or interruptions in the availability of the Service.
  3. Where reasonably possible, planned technical work will be carried out in a manner intended to minimise inconvenience to users.
  4. The operation and availability of the SaaS service may depend on infrastructure and services provided by third parties, including in particular server providers, hosting providers, cloud service providers, data centres, DNS and CDN providers, email service providers, payment operators, external API providers, Internet service providers and telecommunications network operators.
  5. In B2B relationships, the Service Provider shall not be liable for interruptions, limited availability, delays or other disruptions in the operation of the SaaS service resulting from failures, technical interruptions, limitations or improper operation of services or infrastructure provided by third parties, provided that such circumstances remain beyond the Service Provider’s reasonable control.
  6. Paragraph 5 shall not apply where the unavailability results from a culpable act or omission of the Service Provider, in particular from a failure to perform obligations that remain under the Service Provider’s direct control.
  7. Where a given plan, offer or separate agreement provides for guaranteed SLA parameters, the provisions governing such SLA shall take precedence over the general rules set out in this section.
  8. With respect to Consumers and Entrepreneurs with consumer rights, the provisions of this section shall apply only to the extent that they do not limit rights arising from mandatory provisions of applicable law.

18. Data in SaaS and Termination of Service

  1. The Client remains responsible for content and data entered into the SaaS, subject to the Service Provider’s obligations arising from law, the agreement and personal data protection regulations.
  2. After termination of the Subscription, access to functionalities and data may be restricted.
  3. Unless the offer or agreement provides otherwise, data may be retained for up to 30 days after termination of the service to enable reactivation or export and may then be deleted or anonymised, except for data that must be retained for a longer period due to legal, accounting, security or claims-related obligations.
  4. The Client should export data before the end of the period during which it remains available.
  5. At the Client’s request, the Service Provider may provide an additional paid export, migration or data recovery service where technically possible.
  6. With respect to Consumers, rules concerning retrieval of content other than personal data shall apply subject to their statutory rights.
  7. The processing of personal data is governed by a separate Privacy Policy and, where required, a data processing agreement.

19. Plugin Licences

  1. Where the subject matter of the service is a Plugin, the Client receives a non-exclusive licence within the scope specified in the offer, plan or documentation.
  2. The licence may be limited to a specified number of domains, installations, users or environments.
  3. Unless the offer or applicable software licence provides otherwise, the Client is not entitled to:
    • resell the Plugin as their own product,
    • make the licence key available to unauthorised persons,
    • circumvent licence limits,
    • distribute paid components beyond the scope permitted by the licence.
  4. These Terms of Service do not restrict rights arising from open-source licences applicable to components governed by separate licence terms.
  5. Access to updates, cloud services, APIs, premium templates, synchronisation or support may require an active Subscription.

20. Copyright and Rights to Projects

  1. The scope of the Client’s rights to Project results is determined by individual arrangements, the offer, licence or separate agreement.
  2. Unless the parties enter into a valid agreement transferring economic copyrights, the Client receives a licence to use the result to the extent necessary for the purpose of the Project and in accordance with the parties’ arrangements.
  3. Where a transfer of economic copyrights has been agreed, it shall take place under the terms of a separate agreement complying with legal requirements, including in particular specification of the fields of exploitation.
  4. Frameworks, libraries, open-source components, e-toolkit Plugins, reusable tools, know-how, base elements and third-party solutions shall not be transferred to the Client unless expressly agreed otherwise.
  5. After the Project has been fully settled, the Service Provider may refer to the Project in its portfolio unless the parties agree otherwise. This right does not include disclosure of confidential information, personal data, access credentials, source code or the Client’s trade secrets.

21. Client Materials and Legal Compliance

  1. The Client is responsible for the legality of materials, texts, photographs, databases, trademarks, offers, feeds, data and other content provided to the Service Provider.
  2. The Client represents that they hold the rights or authorisations necessary to use the materials provided.
  3. In B2B relationships, the Service Provider shall not be liable for claims arising from the use of materials supplied by the Client to the extent that the infringement results from the Client’s content or instructions.
  4. The Service Provider may refuse to carry out an instruction where its performance would clearly result in a violation of law.

22. Complaints and Error Reporting

  1. Complaints may be submitted to contact@e-toolkit.app.
  2. A complaint should, where possible, include:
    • information identifying the Client,
    • name of the product or service,
    • description of the problem,
    • date of occurrence,
    • information about the environment,
    • steps allowing the problem to be reproduced.
  3. The Service Provider shall handle complaints without undue delay, taking into account the nature of the matter, and in the case of Consumers within the time limits resulting from applicable law.
  4. In B2B relationships, a complaint may be considered unfounded where the problem results solely from:
    • acts or omissions of the Client,
    • conflict with external solutions,
    • changes made by third parties,
    • failure to meet technical requirements,
    • use contrary to the documentation.
  5. The above shall not limit the statutory rights of Consumers and Entrepreneurs with consumer rights.

23. Liability in B2B Relationships

  1. This section applies to Clients who are entrepreneurs to the extent that applicable law permits contractual limitation of liability.
  2. The Service Provider’s liability does not include loss of profits, lost sales, loss of customers, loss of reputation or indirect damages.
  3. The Service Provider shall be liable for actual damage remaining in a normal causal relationship with a culpable act or omission.
  4. The Service Provider’s total liability relating to a given service shall be limited to the net amount actually paid for the service to which the claim relates and, in the case of a Subscription, to the total net fees paid for the last 3 months of that Subscription.
  5. In particular, the Service Provider shall not be liable for consequences resulting from:
    • the Client’s business decisions,
    • the Client’s content and commercial policy,
    • incorrect configuration of the Client Environment,
    • interference by third parties,
    • failures of hosting services, domains, payment operators, carriers, APIs, integrations and external services,
    • attacks and security incidents not caused by the Service Provider,
    • use of illegal or outdated software,
    • failure to create a backup where the backup obligation did not rest with the Service Provider.
  6. Nothing in these Terms of Service excludes liability for damage caused intentionally or liability which cannot be validly limited under applicable law.

24. Consumers and Conformity of Digital Content or Digital Services with the Agreement

  1. With respect to Consumers and, to the extent provided by law, Entrepreneurs with consumer rights, mandatory provisions concerning Digital Content and Digital Services shall apply.
  2. The Service Provider shall be liable for conformity of Digital Content or a Digital Service with the agreement to the extent required by law.
  3. Provisions of these Terms of Service concerning compatibility, updates, complaints, limitation of liability or non-refundability of fees may not be interpreted as depriving a Consumer of statutory rights.
  4. Information concerning functionality, compatibility, interoperability and technical requirements relevant to a given product is provided in the product description, documentation or purchasing process.

25. Right of Withdrawal

  1. A Consumer and an Entrepreneur with consumer rights, where entitled to such right, may withdraw from an agreement concluded at a distance within the statutory period unless a statutory exception applies.
  2. Information concerning the right of withdrawal and a model withdrawal form shall be made available before the agreement is concluded or in another manner required by law.
  3. In the case of paid Digital Content not supplied on a tangible medium, the right of withdrawal may expire after delivery has begun only if all conditions required by law have been met, including in particular obtaining the Client’s prior express consent, informing the Client of the loss of the right of withdrawal, obtaining the Client’s acknowledgement thereof and providing the required confirmation of conclusion of the agreement.
  4. In the case of services commenced before expiry of the withdrawal period, rules concerning the express request to begin performance and settlement for services provided up to the moment of withdrawal shall apply where required by law.
  5. Where the conditions for loss of the right of withdrawal have not been validly met, these Terms of Service shall not deprive the Consumer of that right.

26. Personal Data Protection

  1. The principles governing the processing of personal data by the Service Provider are set out in the Privacy Policy available on the Website.
  2. Where, as part of SaaS or another service, the Service Provider processes personal data on behalf of the Client as a processor, the parties shall enter into a data processing agreement where required.
  3. The Client is responsible for having an appropriate legal basis for entering personal data of third parties into e-toolkit services.

27. Security

  1. The Service Provider applies technical and organisational measures appropriate to the nature of the services provided.
  2. The Client is required to use strong passwords, protect access credentials, keep their own environment up to date and respond promptly to security warnings.
  3. The Service Provider may require a password change, log out active sessions, restrict access or take other security measures where there is a reasonable suspicion of a security breach.

28. Force Majeure

  1. In B2B relationships, the Service Provider shall not be liable for non-performance or delay caused by events beyond its reasonable control, including in particular network failures, cyberattacks, interruptions affecting operators, actions of public authorities, fire, flooding, war, riots or interruptions in energy supply.
  2. This provision shall not limit rights which may not legally be excluded with respect to Consumers.

29. Amendments to the Terms of Service

  1. The Service Provider may amend these Terms of Service for valid reasons, including in particular changes in law, scope of services, technology, billing model, security requirements or Website functionalities.
  2. In the case of one-off agreements, the version of the Terms of Service in force at the time the agreement is concluded shall generally apply.
  3. In the case of continuous agreements or Subscriptions, the Client shall be informed of changes in a manner appropriate to the nature of the agreement and legal requirements.
  4. An amendment to these Terms of Service does not in itself constitute the Consumer’s consent to an increase in price or another change to material terms where applicable law requires separate consent.

30. Final Provisions

  1. Matters not regulated by these Terms of Service shall be governed by Polish law, subject to mandatory provisions protecting Consumers.
  2. In B2B relationships, disputes shall be resolved by the court having local jurisdiction over the Service Provider’s registered office unless mandatory provisions of law provide otherwise.
  3. A Consumer may use legally available out-of-court complaint handling and claim resolution procedures.
  4. These Terms of Service are available on the e-toolkit.app Website.
  5. If any provision of these Terms of Service proves invalid or ineffective, this shall not affect the validity of the remaining provisions to the extent permitted by law.